Read Our FAQs
1. What does “arrival window” mean exactly?
When you schedule cleaning services with Palm Cleaning, we provide a 2-hour arrival window. Because each home receives personalized attention, we’re unable to guarantee an exact arrival time, but we do our best to arrive within the scheduled window.
2. Will you service my home if there is excessive dust or dirt?
Yes. If our team arrives and the home requires excessive cleaning due to heavy buildup, additional dirt, dust, or organizing, a $75 Heavy Duty fee may be added to your booking.
3. What if I booked the wrong service?
No problem. If we arrive and determine that additional services or a different cleaning type is needed, we’ll discuss the options and updated pricing with you before starting.
4. What forms of payment do you accept?
We currently accept all major credit and debit cards.
5. Is my billing information secure? When will I be charged for my booking?
Yes. Our payments are securely processed through Stripe using encrypted SSL security. Your payment information is protected and secure.
6. When will I be charged for my booking?
Your card is charged after the appointment has been completed. Once the cleaning service is finished, payment will be processed using the card on file.
7. I need to cancel my appointment. How does that work?
You may cancel or reschedule your appointment through your customer account or by contacting us directly.
Cancellations or reschedules made more than 24 hours before your scheduled appointment will not incur a fee.
Changes made within 24 hours of your appointment may be subject to a $50 cancellation/rescheduling fee